Terms & Conditions

Terms & Conditions

Our Terms & Conditions explain how you may browse, shop, and interact with SAANVIYA and what we promise in return.

Agreement Overview

This website is owned and operated by SAANVIYA (“we”, “our”, “us”). By visiting or purchasing from the site you enter into a legally binding contract governed by these Terms, the Indian Contract Act 1872, and other applicable laws. These Terms apply every time you access the site, whether or not you create an account, and supersede any prior communications. We may update the Terms from time to time; continued use after changes appear signifies acceptance.

Eligibility & Account Creation

Only individuals aged 18 or older may place orders; minors must use the site under parental guidance. When you register, you confirm that all information supplied is true, complete, and current. You are responsible for safeguarding your password, restricting account access, and promptly notifying support@saanviya.com of unauthorised use. We reserve the right to suspend or terminate any account that breaches these Terms or applicable law.

Pricing, Taxes & Order Acceptance

Prices shown are in Indian Rupees and inclusive of GST unless noted otherwise. We strive for accuracy, yet errors in price or availability can occur. An order confirmation e-mail merely acknowledges receipt; a sale is formed only when we dispatch the product. We may cancel (with a full refund) if pricing is incorrect, payment fails, or fraud is suspected. International customers are responsible for all customs duties, import fees, or local taxes levied at destination.

Intellectual-Property Notice

All photographs, text, graphics, logos, icons, and code on this site belong to SAANVIYA or its licensors. You may view or download content solely for personal, non-commercial use. Any reproduction, adaptation, or distribution requires our written permission. Unauthorised use may result in civil or criminal liability.

User Conduct

You agree not to:

• Upload or transmit any content that is unlawful, harmful, defamatory, or infringes intellectual property;

• Attempt to gain unauthorised access to the site, other accounts, or computer systems;

• Interfere with the site’s security, servers, or networks;

• Use automated scripts, scrapers, or bots without prior consent.
  We may remove content, block access, or pursue legal remedies for violations.

Limitation of Liability

To the fullest extent permitted by law, SAANVIYA shall not be liable for indirect, incidental, or consequential damages arising from use of the site or products. Our total aggregate liability for any claim is limited to the amount you paid for the product in question. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be limited.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Parties shall first attempt amicable settlement within 30 days of a dispute. Failing that, disputes shall be subject to exclusive jurisdiction of the competent courts in Bangalore, Karnataka.

Last updated: June 2025

 

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Shipping & Delivery Policy

This policy explains how we process, ship, and track your treasured SAANVIYA purchases.

Processing & Dispatch Times

Orders placed Monday–Saturday are usually processed within 2–3 business days. Made-to-order or customised pieces may require additional lead time, which will be indicated on the product page and order confirmation. High-volume festive periods may extend dispatch by 1-2 days; we will keep you informed via e-mail or SMS.

Courier Partners & Service Areas

We ship through reputed carriers such as Delhivery, Blue Dart, India Post, and DHL. Courier selection depends on destination, service reliability, and parcel size. Rural or remote areas may experience slightly longer transit times.

Delivery Windows

Tracking & Notifications

A tracking link is e-mailed and/or texted once the order leaves our studio. You can also view status under My Account > Orders. Please allow up to 24 hours for the first scan to appear.

Shipping Fees

• India: Free on orders ₹ 2,000 and above; ₹ 150 flat below.

• International: Real-time rates at checkout based on weight and zone; duties/taxes not included.

Customs & Duties

International customers are responsible for any customs, VAT, or brokerage fees charged by the destination country. If duties are refused and the parcel is returned, original shipping fees are non-refundable.

Delivery Attempt & Address Issues

Couriers will attempt delivery up to three times and may contact you by phone. Incorrect or incomplete addresses may delay delivery; please verify details carefully. Undeliverable packages are returned to us—re-shipping incurs an additional fee.

Lost, Delayed, or Damaged Parcels

Report non-delivery within 14 days of the latest estimated date to help@saanviya.com. We will open an investigation with the carrier and either reship or refund upon confirmation. Visible damage must be noted with the courier at receipt and photographed for claims.

Last updated: June 2025