Privacy Policy

We respect your privacy and handle your personal data with care, transparency, and compliance.

Data We Collect

Identity & contact details (name, address, e-mail, phone)
Order & payment information
Browsing data (device, IP, pages visited)
Marketing preferences and communication history

Lawful Bases for Processing

We process data under one or more lawful grounds: your consent; fulfilling a contract (shipping your sari); our legitimate interests (fraud prevention, analytics); or legal obligation. You may withdraw consent at any time without affecting prior lawful processing.

Cookies & Similar Technologies

Cookies help remember your cart, tailor recommendations, and analyse traffic. You may disable cookies in your browser, though some site features may not function optimally. Cookie details appear in our separate Cookie Notice.

Third-Party Processors & Sharing

We share necessary data with payment gateways, logistics partners, marketing platforms, and IT service providers, each bound by confidentiality and data-processing agreements. We never sell your data.

Data Retention & Storage

Transactional data is retained for seven years to comply with taxation laws. Newsletter subscription data is stored until you unsubscribe. When data is no longer required, we securely delete or anonymise it.

Your Rights

Under applicable law you may request:

Access to your data
Correction of inaccuracies
Erasure (“right to be forgotten”)
Restriction or objection to processing
Data portability
Contact privacy@saanviya.com to exercise these rights; we will respond within 30 days.

Security Measures

We employ SSL encryption, tokenised payments, role-based access, regular security audits, and staff training to protect data against loss, misuse, or unauthorised alteration.

Children’s Privacy

We do not knowingly collect data from children under 18. If you believe a child has provided personal information, please write to us for prompt deletion.

Contacting the DPO

For privacy questions or complaints, e-mail our Data Protection Officer at privacy@saanviya.com or write to the address in “Contact Customer Care.”