Contact

We love hearing from you—whether it’s a query, compliment, or hiccup with your order.

Working Hours

Our friendly team is available Monday–Saturday, 10 am–6 pm IST (excluding public holidays). Messages received outside hours are answered the next working day.

How to Reach Us

• E-mail: help@saanviya.com (orders, returns, product advice)

• Phone / WhatsApp: +91-XXXXXXXXXX (voice & chat support)

• Instagram DM: @saanviyaofficial

• Studio Address: 123 Heritage Lane, Koramangala, Bangalore 560034, Karnataka, India

Response Times

We aim to reply to e-mails and DMs within 24 hours and resolve most service tickets within 2 working days. Complex issues (e.g., courier claims) may require up to 7 days; you will receive periodic updates.

Escalation Ladder

1. First-line Support Executive

2. Senior Support Lead (if unresolved in 48 hours) – contact lead@saanviya.com

3. Customer Service Manager – contact manager@saanviya.com

Your satisfaction fuels our craft. Thank you for choosing SAANVIYA